Frequently Asked Questions

See our frequently asked questions however if you have additional inquiries please fill out our contact form and we will get back to you!

Are you a "hotel" or an "apartment" community?

WaterWalk is a blended community of both Hotel suites and Apartment Style Suites. Our fully furnished hotel suites require no application or signed agreement, just a reservation and a credit card on file. Our unfurnished apartment style suites require an approved application and a signed agreement.

Regardless of your needs WaterWalk has an option for you.

Pet Policy

WaterWalk Charlotte welcomes your canine companions with open arms. We allow up to two dogs per suite, with a weight limit of 75 pounds for one pet or 50 pounds each if you're bringing two furry friends. There are no breed restrictions except those mandated by local ordinances in Huntsville, and our front desk staff can provide you with a complete list of any local restrictions that may apply.

One-time non-refundable pet fee of $300 per stay
Monthly pet rent of $50 for one dog or $75 for two dogs
All pet policies and local breed restrictions available at check-in.
Please note that we accommodate dogs only at this time. Our pet-friendly suites provide the same premium amenities as all our accommodations, including wood plank flooring that's easy to clean and maintain during your extended stay.

Cancellation and No-Show Policy

We understand that plans can change, which is why we offer flexible cancellation options for our guests.  In the event you are unable to take possession of your suite within 5 days of your agreement start date WaterWalk may cancel your agreement at that time.  Any payments made to WaterWalk will be forfeited.
If you have taken possession of your suite and are unable to fulfill the terms of your agreement WaterWalk offers an early termination option for a minimal fee.  Please refer to your Terms and Conditions agreement for details.

Other

I am interested in opening a franchise. How can I find information?

To find our more information about our dynamic organization and becoming a franchisee, please visit our Hotel Franchise Website.

Where can I find employment opportunities within your company?

Most of our hotels are independently owned and operated. Please inquire about positions within individual hotels by contacting the property directly. If you are seeking employment in our corporate offices, feel free to visit the Career section of our site.